FAQs
FAQs
How can I place an order?
You can easily place your order through our website by selecting your favorite items and proceeding to checkout. If you need assistance, feel free to contact our customer service team.
What are your shipping times?
Orders are usually shipped within one week. Delivery times may vary based on your location.
How much does shipping cost?
Shipping fees are calculated according to the delivery governorate and will be shown during the checkout process.
Can I inspect the item before accepting it?
Yes, inspection upon delivery is allowed. If you decide to reject the product at the time of receipt, you will only pay the shipping fee.
What is your return and exchange policy?
Returns and exchanges are accepted within 5 days of receiving your order, provided the item is in its original condition.
Are returns free?
Returns and exchanges due to manufacturing defects or quality issues are free. Otherwise, the customer is responsible for the shipping fees.
How can I contact customer service?
You can contact us via WhatsApp, email, or phone. The contact details are available on our “Contact Us” page.
Do you offer size guides?
Yes, a size guide is available on each product page to help you choose the best fit.
Are your products true to size?
Our items are designed to fit true to size, but we always recommend checking the size guide before purchasing.
Do you have a physical store?
Currently, Zaya operates online only. All collections are available on our website.